Customer Support Policy- Apparel Mart BD
Introduction
Welcome to Apparel Mart BD where customer satisfaction is our top priority. We are committed to providing exceptional support for all our customers, whether you’re shopping through our social media channels or website platform. This Support Policy outlines how we handle inquiries, complaints, and feedback to ensure a smooth and positive experience.
Contact Methods:
Website : Use the support form on our website or chat with us via our live chat feature.
Social Media : Reach out to us via direct messages or comments on our official accounts (Facebook, Twitter, Instagram.)
Email : Send an email to support.apparelmartbd@gmail.com.
Phone : Call our support hotline at +88 09613-240004, available 24 / 7 hours.
Response Times
- Website and Email Inquiries : We aim to respond within 24 hours during business days. -
- Social Media Inquiries : We aim to respond within 1-2 business days. -
- Phone Support : We strive to provide immediate assistance during our operating hours. If our team is unavailable, you can leave a voicemail, and we’ll get back to you as soon as possible.
Support Hours:
- Our customer support team is available: Saturday to Friday at 9 AM to 6 PM -
- Weekends and Public Holidays: Closed (Emergency support may be available via email).
Types of Support:
- Product Information : Assistance with product details, specifications, and availability.
- Order Support : Help with placing orders, tracking shipments, and resolving delivery issues.
- Returns and Exchanges : Guidance on our return and exchange policies, and help with processing requests.
- Technical Support : Troubleshooting issues related to product functionality or website usability.
- Feedback and Complaints : We welcome your feedback and will address any complaints promptly.
Returns and Exchanges:
For issues related to returns and exchanges:
- Eligibility : Items must be returned within 30 days from the date of delivery and in their original condition.
- Process : Contact our support team to initiate the return or exchange process. We will provide you with the necessary instructions and a return label if applicable.
Escalation Process
If your issue is not resolved to your satisfaction:
- Request to escalate the matter to a supervisor or manager.
- Provide detailed information about your concern.
- Our supervisor will review your case and respond within 3 working days.
Privacy and Security:
We take your privacy seriously. Personal information shared with our support team is used solely for the purpose of addressing your inquiries and concerns. We comply with all relevant data protection regulations and do not share your information with third parties without your consent.
Feedback:
We value your feedback as it helps us improve our services. After your support case is resolved, you may receive a satisfaction survey. We encourage you to share your thoughts and suggestions.
Changes to the Support Policy
We may update this Support Policy from time to time. Any changes will be communicated through our website and social media channels. Please review this policy periodically for any updates.
Contact Us
- For any questions regarding this policy or for additional support, please contact us via:
- Email: support.apparelmartbd@gmail.com.
- Phone: +88 09613240004
- Social Media:Facebook, Whats App, Instagram, YouTube.
