Return Policy

We cover a 3-day Replacement Guarantee for physical products sold on Apparel Mart BD. The replacement request must be raised within 24 hours after getting the delivery. Refund is only applicable to the canceled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

Proof of purchase ( order number, invoice, etc )

The reason for return has to be valid and return acceptance conditions met (check out below)

If you find any item missing, or if anything is damaged, please immediately return the package to your delivery agent. After you accept the package, we are unable to receive claims for missing, wrong or defective items.

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

Delivery of wrong product.

Delivery of defective product.

Delivery of the products with missing parts.

Incorrect content on the website.

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

Delivery of the ordered items is subject to the availability of the products in our stock. Apparel Mart authority may cancel any order within 4 to 25 working days if the stock of the ordered item(s) is temporarily unavailable. If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in progressing status for a maximum of 30 days. If the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-10 working days. The received Cashback amount will be adjusted with the refund amount.

After confirming any Order, if the order is canceled by the customer and online payment is already made by the customer against that order, Apparel Mart BD will charge an Online Gateway Transaction fee while disbursing the refund amount.

Advance payment is required for the delivery of certain areas. We may cancel any order if the customer does not make the advance payment for such orders.